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Dabbawalas

Dear Members,

Dabbawala
Prince Charles with Mumbai Dabbawalas
EO New Delhi invites you to its event "Six Sigma - Mumbai Dabbawala's with the CEO of Mumbai Dabbawala Association Dr. Agrawal Pawan Girdharilal on April 15, 2009.

They make one error on every 16 million transactions. Forbes magazine has selected them as a colossal example of six sigma's success.

The Mumbai Dabbawalas are international figures now thanks to Forbes Global. The Forbes story details the efficiency which with they deliver the tiffins of their customers. Around 5000 Dabbawalas deliver 175,000 lunches everyday and take the empty tiffin back. They make one mistake in 2 months. This means there is one error on every 16 million transactions. This is thus a six sigma performance (a term used in quality assurance if the percentage of correctness is 99.999999) - the performance which has made companies like Motorola and GE world famous for their quality.

Mumbai's " Dabbawalas " have achieved a level of service to which Western businesses can only aspire. "Efficient organization" is not the first thought that comes to mind in India, but when the profit motive is given free rein, anything is possible. To appreciate Indian efficiency at its best, watch the Dabbawalas at work. These are the men who deliver 175,000 lunches (or "tiffin") each day to offices and schools throughout Mumbai, the business capital of India.

Event Plan
Day & Date: Wednesday April 15, 2009
Venue: Neelgiris, The Oberoi New Delhi
7:30p.m. - 8:00 p.m. Cocktails
8:00 p.m. - 8:45 p.m. Talk by Dr. Agrawal
8:45 p.m- 9:00 p.m Q & A
9:00 p.m. onwards Dinner
RSVP eonewdelhi@gmail.com

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